Imagine this: It's 8 PM, your office is closed, but a potential client from abroad is trying to call about a big project. The phone rings and rings. No one answers. Frustrated, they hang up and call your competitor.
For businesses in Nepal; from the bustling streets of New Road to the growing industrial hubs of Hetauda and Bharatpur, this scenario is all too common. Every missed call is a lost customer, a vanished opportunity.
But what if your phone line could work like a loyal, intelligent team member, even after hours? What if it could not only answer but understand, guide, and help?
Beyond a Phone Line: What is AI Call Management?
Think of the last time you called a large company. A polite, automated voice greeted you and asked you to "Press 1 for Sales" or "Say 'Billing' for account help."
That's a basic form of call management. Now, infuse it with Artificial Intelligence (AI) to make it smarter.
AI-Powered Call Management is like hiring a super-efficient, multilingual receptionist who never sleeps, never takes a day off, and can handle hundreds of calls at once. It understands natural language, makes intelligent decisions, and provides crucial insights about your customers.
For Nepali businesses, this means:
- 24/7 Professionalism: Serve customers even during loadshedding or outside office hours.
- Efficiency at Scale: Handle a sudden influx of calls during festivals or promotions without dropping a single one.
- Data-Driven Growth: Understand your customers' needs better than ever before.
- Reach Your Audiences: Reach your target audiences instantly and make sure your messages and voice get heard.
- Successful Campaigns: Execute your marketing or promotional campaigns with almost 90% open rate.
AakashTel in Action: Powerful Features for Nepali Businesses
Let's move beyond features and see how AakashTel creates real-world success stories across Nepal.
1. The Smart IVR (Interactive Voice Response) System
It might not always be possible for you to answer your calls. It can either be due to high call volumes or missed calls. It can frustrate you especially when the call was from potential prospects or you have worked to get that call. This is where AakashTel’s top
IVR system in Nepal comes into play. This is your most convenient way to make sure you won’t miss any calls and not disappoint your customers.
How It Truly Works:
When a customer calls, they are greeted by a warm, professional voice. The voice can be AI-generated or your own recorded voice. The voice can easily route your customers to the desired destination. For that you will be provided with Aakash Tel's super easy to use software. You can set up your IVR the way you would like to get and route your calls. You can assign voice instructions like (Press 1 for sales, press 2 for finance etc.) to the respective phone numbers of your departments. You can also set up the IVR to answer the frequently asked questions automatically.
A Real Nepali Scenario:
- A caller from the UK calls.
- He/she will be immediately greeted professionally and receive a clear instruction to connect to the business development manager.
- Meanwhile, a customer with an ongoing project is seamlessly routed to the respective project manager.
- If a customer is calling only to ask frequently asked questions like “open hour” or “services you provide”, the caller is routed to the FAQ line where they will be answered seamlessly with pre-recorded, clear answers.
- The Bottom Line: Customers get to the right person in under 15 seconds. No more being transferred multiple times. Your team works on high-value tasks instead of just directing calls.
2. Voice Broadcasting Solution
Need to send an urgent update? Organizing a flash sale? Traditional SMS and social media posts get lost in the noise. A personal voice message cuts through the clutter.
How It Truly Works: You record one clear message. Upload your contact list. With one click, AakashTel
voice broadcasting solution delivers that personal voice message to thousands of numbers simultaneously.
A Real Nepali Scenario:
Imagine "Birgunj Chamber of Commerce & Industry" hosting a major industrial seminar.
- Instead of relying on emails that may not be read, they use AakashTel's top-class voice broadcast system designed for Nepali businesses.
- A personalized voice message in Bhojpuri or Nepali goes out to all member businesses: "Namaste! This is a reminder about the Industrial Growth Seminar tomorrow at 10 AM. Thank you."
- The impact is immediate and personal, leading to a higher turnout.
- The Bottom Line: Perfect for mass notifications, political campaigns, time-sensitive marketing, and critical alerts from schools or municipalities. It builds a direct, personal connection.
3. Call Reporting & Analytics: Your Secret Weapon for Business Growth
Gut feelings are good, but data is king. AakashTel turns your call log into a goldmine of actionable business intelligence.
How It Truly Works:
A simple, visual dashboard shows you everything. Track peak call hours, most active geographic locations, average call handling time, individual agent performance, and missed call patterns.
A Real Nepali Scenario:
"Butwal Mart," a growing retail chain, notices a 40% spike in missed calls every day.
- The analytics dashboard reveals these calls are mostly missed during 2PM - 4PM.
- Instead of assuming it's a network issue, they realize they are understaffed during the afternoon shift.
- They adjust the staff roster, and missed calls drop instantly. They also discover that a recent radio ad in Pokhara is generating a high volume of qualified calls.
- The Bottom Line: You stop guessing and start knowing. Make smarter decisions about staffing, marketing spend, and customer service strategies.
4. WhatsApp Business API: Meet Your Customers Where They Already Are
With over 90% of internet users in Nepal on WhatsApp, not having a business presence there is a missed opportunity. AakashTel integrates this powerful platform directly into your operations with
WhatsApp business platform.
How It Truly Works:
- We provide a free, dedicated SIP number that becomes your official WhatsApp Business number.
- AI Chatbots: Train chatbots to act as your first line of support. They can answer questions about product prices, store hours, track orders, or collect lead information instantly, in Nepali or English.
- Custom Chat flows: Design automated conversation paths. For example, a "Delivery Status" flow can ask for an order number and instantly provide the latest update. A “Product Catalog” flow can showcase, manage, and sell the product directly inside whatsapp.
- Broadcast Channels: Send updates, offers, and newsletters to your subscribed customers.
A Real Nepali Scenario:
"Kathmandu Couture," a popular clothing store.
- A customer messages on WhatsApp at 10 PM: "Hello, is the red saree from your post available in size M?"
- The AI chatbot instantly replies, confirms availability, provides the price, and even sends more pictures.
- It then offers to hold the item for 24 hours or connect the customer with a human agent the next morning.
- The sale is secured after hours without any staff effort.
- The Bottom Line: Automate up to 80% of routine queries. Provide legendary customer service on the platform your customers use daily. This isn't just convenient; it's a powerful marketing and sales engine.
Why AakashTel is the Smart Choice for Nepal's Unique Landscape
- Built for Nepal: We understand the challenges of local dialects, network coverage, and power issues. Our system is robust and adaptable.
- Cost-Effective Growth: Get enterprise-level features without the enterprise-level price tag. Perfect for SMEs, startups, and large corporations alike.
- Simplicity Meets Power: Our dashboard is intuitive. Your team doesn't need to be tech experts to start saving time and making money from day one.
Frequently Asked Questions (FAQ)
My business is very small. Do I really need such an advanced system?
Absolutely! In fact, small businesses benefit the most. AakashTel helps you appear professional and organized as a large corporation. It ensures you never lose a potential client because you were too busy or the office was closed. It's an investment in your growth.
How well does the AI understand Nepali accents and languages?
Our AI has been specifically trained on a diverse dataset of Nepali accents and languages. It excels at understanding both Nepali and English as spoken by locals, ensuring a smooth experience for your customers across the country.
Can I use my existing phone number with AakashTel?
Yes, in most cases, you can port your existing business number to AakashTel. We also provide new, dedicated numbers (including the free SIP number for WhatsApp) to give you maximum flexibility.
Is it difficult to set up the custom chat flows and IVR?
Not at all. Our user-friendly interface uses a drag-and-drop builder for chat flows and a simple step-by-step process for the IVR. Our support team also provides free onboarding to ensure your system is perfectly tailored to your business.
What kind of support do you offer?
As a product of Esignature, a leading Nepali software agency, we provide unparalleled local support. You get dedicated account management, phone and email support, and resources in Nepali to help you succeed.
Ready to Turn Every Call into an Opportunity?
Stop letting your phone line be a limitation. Transform it into your most powerful asset for growth, customer satisfaction, and operational efficiency.
AakashTel is more than just a cloud telephony software provider; it's your partner in building a smarter, more resilient, and more successful business in Nepal.
Don't just manage calls. Master them.
